We ship worldwide, except to the United Kingdom and Switzerland.

Available delivery methods and shipping costs for your destination are shown at checkout before you complete your order.

We offer free standard shipping in Denmark on orders above 599 DKK.

For orders below 599 DKK and for international orders, the available shipping options and applicable delivery charges are shown at checkout.

We dispatch orders on weekdays from our warehouse in Denmark.

Orders placed before 12:00 noon (CET/CEST) Monday–Thursday will normally be dispatched the same working day.

Denmark: 1–2 business days
Germany: 2–3 business days
Rest of Europe: 2–7 business days
USA: 5–16 business days
Rest of the world: 5–12 business days

Delivery times are estimated from the date your order leaves our warehouse. Delivery to remote areas may take longer.

Orders shipped outside the EU may be subject to import duties, customs fees, taxes or other local charges.

For orders to the United States, customs duties, import taxes or other charges may apply depending on the value of your order and applicable US customs rules.

Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Customs rules and charges vary by country. We recommend checking with your local customs authority if you are unsure whether additional charges may apply.

The carrier or local customs authority may contact you for payment before your parcel can be delivered.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.

Please allow a little time for the tracking information to become active after receiving your shipping confirmation.

If you have not received your shipping confirmation or have questions about your delivery, please contact us at hello@kintobe.com.

Please make sure that your delivery address and contact information are complete and correct when placing your order.

If you notice an error after placing your order, please contact us at hello@kintobe.com as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.

You have the right to withdraw from your purchase within 30 days without giving a reason.

After notifying us that you wish to withdraw from your purchase, the relevant products must be returned without unnecessary delay and no later than 14 days after your notification.

When you use the prepaid Kintobe return label provided by us, Kintobe covers the return shipping cost.

Please contact us at hello@kintobe.com for return instructions and, where applicable, your prepaid return label.

If you choose to arrange your own return instead of using our prepaid return label, you are responsible for the direct return shipping cost.

Please retain your return receipt and tracking information until your return has been processed.

For full information about your right of withdrawal, returns, refunds and defective products, please see our Terms & Conditions.